Neon Sign Shipping and Returns

Shipping Information

Heffron’s Neon Signs ships neon signs, neon clocks and hand-blown neon sculptures within the 48 contiguous United States and Washington, D.C. Smaller domestic orders generally ship by UPS or FedEx ground service. Expedited service may be available at current carrier rates.

Processing and Delivery

Processing and delivery estimates depend on product availability, production requirements, destination and carrier conditions. Any quoted shipping or delivery date is an estimate and may change because of order volume, material availability or circumstances outside our control. Tracking information will be provided when available.

Freight Deliveries

Large or unusually fragile items may ship by freight carrier. Unless specifically stated otherwise, freight delivery is curbside. The carrier does not carry merchandise inside a home or business. Customers must arrange for appropriate help to receive and move the shipment.

Inspect Every Delivery Immediately

Inspect the package and merchandise as soon as it arrives. If damage is visible, photograph the package, shipping label and product before moving or discarding anything. Keep all packaging. When present for a visibly damaged delivery, note the damage on the carrier’s delivery receipt and refuse the shipment when appropriate.

Damage or Shortage Claims

Report shipping damage, missing items or order discrepancies to Heffron’s Neon Signs by email within 24 hours of delivery. Include the order information and clear photographs of the product, packaging, shipping label and delivery receipt when applicable. Delayed reporting or discarded packaging may prevent a carrier claim from being approved. Shipping breakage must also be reported to the carrier within three days of delivery, and the damage claim must be filed with the carrier. The 24-hour notice to Heffron’s helps us assist you promptly; it does not replace the separate carrier-reporting requirement.

Returns and Cancellations

Many neon products are specialty, licensed or made-to-order merchandise. Once an order is accepted and processed, it may not be changed or cancelled. All sales are final unless a different return right is stated for a specific product or is required by law. Do not send merchandise back without contacting Heffron’s Neon Signs and receiving return authorization and instructions. Unauthorized returns may be refused.

Questions About an Order?

Review our neon signs FAQ or contact Heffron’s Neon Signs. Call 315-363-7726 or email retro@heffrons.com. Our regular business hours are Monday through Friday, 8:00 AM to 4:00 PM Eastern Time.