Neon Signs Frequently Asked Questions
Find answers about Heffron’s neon signs, neon clocks and hand-blown neon sculptures, including product choices, shipping, delivery, damage claims and returns.
What types of neon products do you offer?
We offer neon signs, neon clocks and hand-blown neon sculptures for homes, businesses, garages, bars, restaurants, offices, game rooms and man caves. Collections include automotive, retro, business, decorative and licensed designs. Browse the complete neon shop.
Do you ship throughout the United States?
Yes. We ship throughout the United States. Smaller orders generally ship by UPS or FedEx ground service. Large or unusually fragile products may ship by freight carrier.
Do you offer international shipping?
Many products can be shipped internationally by UPS International, DHL or a freight forwarder. Availability, price and delivery arrangements depend on the product and destination. Contact us for assistance before ordering when international delivery is required.
How long will my order take?
Processing time depends on product availability, production requirements and order volume. Delivery time also depends on the destination and carrier. Any quoted date is an estimate, and tracking information will be provided when available.
What should I do when my order arrives?
Inspect the packaging and merchandise immediately. Keep all packaging until you confirm that the order is complete and undamaged. Large freight shipments should be inspected before the delivery receipt is signed.
What if my neon product arrives damaged?
Photograph the package, shipping label, product and delivery receipt when applicable. Keep all packaging and contact Heffron’s Neon Signs by email within 24 hours of delivery. Delayed reporting or missing packaging may prevent approval of a carrier claim. Review the complete shipping and damage-claim policy.
Can I cancel or return an order?
Many products are specialty, licensed or made-to-order merchandise. Once an order is accepted and processed, it may not be changed or cancelled. All sales are final unless different terms are stated for a specific product or a return is required by law. Contact us before sending anything back; unauthorized returns may be refused.
How can I contact Heffron’s Neon Signs?
Contact Heffron’s Neon Signs, call 315-363-7726 or email retro@heffrons.com. Regular business hours are Monday through Friday, 8:00 AM to 4:00 PM Eastern Time.