Privacy Policy
Last updated: September 21, 2026
Heffron’s Neon Signs respects your privacy. This Privacy Policy explains what information we collect, why we use it, when we share it and the choices available to you when you visit HeffronsNeonSigns.com, create an account, contact us or place an order.
Information We Collect
We may collect information you provide directly, including your name, billing and shipping addresses, email address, telephone number, account login information, order details, product reviews and messages sent to us. During checkout, payment information is handled by the payment provider made available to you.
When you browse the site, we and our service providers may collect technical information such as your IP address, browser and device type, pages and products viewed, referring pages, approximate location, cookie identifiers and interactions with the store. We use this information for site operation, security, shipping and tax estimates, analytics and fraud prevention.
How We Use Information
- Process payments, orders, deliveries, returns and customer-service requests.
- Create and maintain customer accounts and save checkout information when requested.
- Calculate shipping and taxes, provide order updates and prevent fraud.
- Operate, secure, troubleshoot and improve our website and product offerings.
- Comply with accounting, tax, legal and regulatory obligations.
- Send marketing communications only when permitted by law and subject to available opt-out choices.
Orders, Accounts and Reviews
WooCommerce records information needed to operate the store, including products viewed, cart contents, customer account information and order history. Authorized administrators and store personnel may access order and customer information only as needed to fulfill orders, provide support, process returns or refunds, maintain the store and meet legal obligations. If you submit a product review or comment, the information you provide and related anti-spam data may be stored.
Payments, Shipping and Taxes
Payment providers process transaction information under their own privacy policies. We share necessary order and delivery information with service providers that help complete your purchase, including payment processors, fraud-prevention services, UPS, FedEx, DHL, freight carriers, postal carriers and tax-calculation services. The specific providers used depend on your order, delivery location and checkout selection.
Cookies and Similar Technologies
We use cookies and similar technologies to keep items in your cart, support checkout and account login, remember preferences, protect the site, understand site use and measure performance. Some cookies are necessary for the store to function. Analytics, advertising or embedded-content providers may also set cookies or collect device and interaction information under their own policies. You can control cookies through your browser, but blocking necessary cookies may prevent the cart, account or checkout from working correctly.
Analytics, Advertising and Embedded Content
The site may use Google services, Jetpack/Automattic services and related tools to measure traffic, understand product activity, connect store listings and evaluate advertising. Embedded content from another website may behave as though you visited that website directly and may collect data or use cookies according to that provider’s privacy policy.
Hosting, Caching and Security Services
Our hosting, website, security and caching providers process technical information needed to deliver and protect the site. LiteSpeed Cache may temporarily store copies of website pages, and QUIC.cloud services may temporarily process or cache data to improve performance. Temporary cache files expire or may be cleared by an administrator.
How Long We Retain Information
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing support, maintaining accounts, preventing fraud and meeting tax, accounting, legal and security requirements. Some order records must be retained even after an account or deletion request is submitted.
How We Protect Information
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No website, network or electronic transmission can be guaranteed completely secure, and customers should protect their passwords and contact us promptly if they believe an account has been compromised.
Your Choices and Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of or a copy of certain personal information. You may update available account information through My Account or contact us. We may need to verify your identity and may retain information required for administrative, security, tax, legal or other permitted purposes.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review the request.
International Visitors
Heffron’s Neon Signs is based in the United States. If you visit or order from another country, your information may be transferred to and processed in the United States and other locations where our service providers operate, subject to applicable law.
Changes to This Policy
We may update this Privacy Policy to reflect changes in the website, our services or legal requirements. The “Last updated” date above identifies the current version.
Contact Us
For privacy questions or requests, contact Heffron’s Neon Signs, call 315-363-7726 or email retro@heffrons.com. Regular business hours are Monday through Friday, 8:00 AM to 4:00 PM Eastern Time. For order and delivery terms, review our Shipping & Returns Policy.